FAQs

General Information

Welcome to the Rivora FAQ page! Here, we aim to address your most common questions regarding our products, orders, shipping, and policies. If you can't find the answer you're looking for, please don't hesitate to contact our customer service team.

1. What types of products do you sell?

Rivora specializes in a wide range of home products, including indoor and outdoor appliances, furniture, and home electronics. Our mission is to provide high-quality products that enhance your living space.

2. How do I place an order?

To place an order, simply browse our website and select the products you wish to purchase. Add them to your cart, proceed to checkout, and follow the prompts to enter your shipping and payment information.

3. What payment methods do you accept?

We accept various payment methods, including major credit cards (Visa, MasterCard, American Express, Discover), digital wallets (PayPal, Apple Pay, Google Pay), and financing options through providers like Affirm or Klarna. For a complete list, refer to our Payment Methods page.

4. How can I track my order?

After your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this number to track your package through the shipping carrier's website.

5. What is your return policy?

We offer a 30-day return policy for unused and unopened products. To initiate a return, please contact us at support@rivora.shop. For more details, please refer to our Return and Refund Policy.

6. How long does shipping take?

  • USA: Economy shipping typically takes 5 to 8 business days.
  • UK: Standard international shipping takes 6 to 12 business days. Transit times may vary based on your location and other factors.

7. Do you offer warranties on your products?

Yes! Rivora provides a 1-Year Warranty on all products against defects in materials and workmanship. Please refer to our Warranty Policy for more details.

8. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request before your order is processed.

9. What if my item arrives damaged?

If you receive a damaged item, please contact us within 7 days of receipt. We will assist you in resolving the issue, which may include arranging for a replacement.

10. How can I contact customer service?

You can reach our customer service team via:

  • Email: support@rivora.shop
  • Phone: +1 (305) 726-3617 Our team is available from Monday to Friday, 9:00 AM to 6:00 PM EST.

11. Do you ship internationally?

Yes, we ship to the United States and the United Kingdom. Additional shipping fees or import duties may apply based on your location.

12. How do I create an account?

Creating an account is easy! Simply click on the "Sign Up" option on our website, fill out the required information, and follow the prompts. Having an account allows you to track orders, save your preferences, and enjoy a quicker checkout experience.

13. What should I do if I forgot my password?

If you forget your password, click on the "Forgot Password?" link on the login page. Follow the instructions to reset your password via the email associated with your account.

Contact Us

If you have more questions or need assistance with anything else, please contact us at: