Warranty Policy

Overview

At Rivora, we take pride in the quality of our home, indoor, appliance, furniture, and electronic products. To ensure your complete satisfaction, we offer a comprehensive 1-Year Warranty on all items purchased from our website. This warranty is designed to protect you against defects in materials and workmanship and provides peace of mind for your investment.

What Is Covered

Our warranty covers:

  • Manufacturing Defects: Any defects in material or workmanship that occur during normal use of the product.
  • Functional Issues: Problems that prevent the product from functioning as intended, including malfunctions that arise from no fault of the user.

What Is Not Covered

This warranty does not cover:

  • Normal Wear and Tear: Deterioration from regular usage, including scratches, dents, and general wear.
  • Misuse or Abuse: Damage caused by improper use, lack of maintenance, or alterations to the product.
  • Accidental Damage: Issues arising from accidents, spills, or environmental factors such as extreme weather.
  • Unauthorized Repairs: Damage resulting from repairs performed by individuals or businesses not authorized by Rivora.

How to Make a Warranty Claim

To make a warranty claim, please follow these steps:

  1. Contact Us: Email our customer service team at support@rivora.shop with your order number, a description of the issue, and any relevant photos.
  2. Provide Proof of Purchase: Include a copy of your original invoice or receipt to verify your purchase date.
  3. Return Authorization: If your claim is approved, we will issue a Return Authorization (RA) number and provide instructions for returning the product.
  4. Ship the Product: Pack the item securely and ship it to the address provided with the RA number clearly marked on the package.

Refunds and Replacements

Once we receive your returned item, we will inspect it to determine if the issue is covered under warranty. If approved:

  • You may receive a replacement of the same or similar item.
  • Alternatively, we may issue a full refund to your original payment method if a replacement is not feasible.

Exclusions

  • This warranty applies only to products purchased directly from Rivora or authorized retailers. Products bought from unauthorized sellers are not covered.
  • The warranty is non-transferable and is only applicable to the original purchaser.

Duration of the Warranty

The warranty is valid for one year from the date of purchase. To keep your warranty in good standing, please ensure that you maintain proof of purchase and follow care instructions provided with the product.

Limitation of Liability

Rivora’s liability under this warranty is limited to the repair or replacement of the product. We shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products.

Contact Us

If you have any questions about our warranty policy, please do not hesitate to reach out to us. Our customer service team is here to help:

We appreciate your trust in Rivora and are committed to ensuring your satisfaction with our products.